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IPCC 20999 Error while dailing out from CTIOS

PVYAPA
Level 1
Level 1

We are getting the following error while dailing out from the CTIOS softphone dail pad(Happening for one agent though). We are  on Callmanger 6X and CTIOS 7.2X. Please see the sceenprint attached for the error message. Appreciate any help on this.

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