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Cannot Delete User in Unity Connection

ianwarb
Level 1
Level 1

Hi Guys

I am having problems deleting specific users in Unity Connection; i constantly receive the error 'Status  Operation cannot be completed because the object is in use'. I am running version 2.0.1 and have noticed a few other members have posted resolutions to this problem. I have also try to follow the procedure described in the following document

http://www.cisco.com/en/US/products/ps6509/products_tech_note09186a0080b35d01.shtml

I have followed the following procedure on the CUCx command line:

admin:run cuc dbquery unitydirdb SELECT ObjectId from vw_User WHERE Alias = 'JoeBloggs'

1f664c53-3a06-44b9-bc5a-be3bb38d735d

then

admin:run cuc dbquery unitydirdb EXECUTE PROCEDURE csp_UserDelete (pObjectId = '1f664c53-3a06-44b9-bc5a-be3bb38d735d')

Key value for constraint (informix.pk_tbl_handler) is still being referenced.
Command failed

as you can see the final command failed and this is confirm when I try once again to delete the user from the administration page and get the same error message

please help

thanks

Ian

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