Hello UCCX Team,
Hi, Looking at the RND for UCCX, I came across the following. My customer is looking for call recording by default for all agents in a contact center. The following description seems to provide that. Can you please provide some information on simultaneous sessions? This contact center will have 55 agents and all need simultaneous recording.
is this the information im looking below:
"Complete Call Recording. CAD can be configured to automatically start and stop recording upon call answer and release. Conditions upon which calls are to be recorded are defined in an application script. There are limits to how many simultaneous call recording sessions can be performed."
