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CCX 8.5 Agent Login Issue

davidblair
Level 1
Level 1

I recently upgraded a customer from 8 to 8.5 to fix an issue and have run into a new one.

For three agents I've gotten the error message: "Login failed due to a configuration error with your phone and JTAPI or Unified CM. Contact your administrator."

For two of them, the fix was to un-associate and re-associate their device with the RmCm user. For the last fella, I've tried complete rips and rebuilds and I can't get him past the error message.

Any ideas?

DB

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