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We were about to quote 8811 phones to a customer but see that they aren't listed on any of the CCX compatibility charts (as of 6/16/15). I labbed one up in-house with our CCX 10.6 and it seemed to work fine. Anyone else tried using them with CCX or h...
"Error VOIP2096 Unable to get the MAC address for extension [xxxx] from he VOIP service [x.x.x.x]. Corba exception [TRANSIENT] returned."Fresh install. The phone we're testing with is a 7940. Span to PC is on. The agent is the one tossing the error a...
Anybody else seeing this issue where an agent that could formerly log in starts getting the "Login failed due to a connection error with your phone and JTAPI or Unified CM"message and you have to unassociate and reassociate their phone device with th...
I'm having an awesome one trying to figure out why the VOIP Monitor Subsystem is in Partial Service.If I have the primary CCX server as the Master, then the primary shows Partial Service and the secondary shows Out of Service.If I have the secondary ...
I recently upgraded a customer from 8 to 8.5 to fix an issue and have run into a new one.For three agents I've gotten the error message: "Login failed due to a configuration error with your phone and JTAPI or Unified CM. Contact your administrator."F...
Restarting the CTI Manager will drop JTAPI connectivity to any 2nd party / 3rd party servers, so it will drop your agents and ports (dropping queued calls) on CCX and then build them right back up.
Cisco doesn't have it listed on their bug search tool, but it is a bug. Another customer on 11.6 contacted me over the weekend and stated that they are having the same issue. In both scenarios, everything is setup in a supported configuration (no sha...
I have this issue with a CCX 11.6 (base) customer and Goran's reply helped.
Intermittently, agents would receive the CF_RESOURCE_OUT_OF_SERVICE message when they tried to go Ready. All agents are using EM in this environment. The Finesse client itsel...
Martin, here's the link to the compatibility guides:http://www.cisco.com/en/US/partner/products/sw/custcosw/ps1846/products_device_support_tables_list.htmlIt's the release notes that mention the "no shared lines" (page 7 on the 8.5 release notes):htt...
