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Incoming calls not getting to Phone - unallocated?

shane.oconnell
Level 1
Level 1

Incoming calls from a PRI are not reaching the phone. We are using MGCP.

Here is a debug of the ISDN q931 debug:

Aug 23 15:36:22 UTC: ISDN Se2/0:15 Q931: RX <- SETUP pd = 8  callref = 0x2933

        Sending Complete

        Bearer Capability i = 0x8090A3

                Standard = CCITT

                Transfer Capability = Speech

                Transfer Mode = Circuit

                Transfer Rate = 64 kbit/s

        Channel ID i = 0xA9838F

                Exclusive, Channel 15

        Calling Party Number i = 0x0083, '3174400'

                Plan:Unknown, Type:Unknown

        Called Party Number i = 0x81, '474'

                Plan:ISDN, Type:Unknown

Aug 23 15:36:22 UTC: ISDN Se2/0:15 Q931: TX -> RELEASE_COMP pd = 8  callref = 0x

A933

        Cause i = 0x8081 - Unallocated/unassigned number

Aug 23 15:36:22 UTC: ISDN Se2/0:15 Q931: RX <- DISCONNECT pd = 8  callref = 0x80

12

        Cause i = 0x8081 - Unallocated/unassigned number

        Progress Ind i = 0x8288 - In-band info or appropriate now available

As you can see, the Telecom company are sending us only the last three digits - 474.

The extension on the phone is 6674474.

Can you tell me a way to manipulate the digits to prefix 6674 so that it will make the phone ring.

I have tried to do it on the Gateway/PRI on the CM. It does not work. Attached is a screenshot of the gateway config that I would normally use

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