05-10-2012 06:21 AM - edited 03-16-2019 11:05 AM
I just setup 2 new Cisco 7965 phones. Everything on the phone work except for the messages button and corporate directory. When you press the messages button, it doesn't do anything and just says, "Select Service". If a voicemail is left on the extension on the phone, the MWI comes on and shows that I do have a voicemail. I am able to dial the voicemail pilot directly and get my voicemail. The same things goes for the corporate directory. When I select it, it says, "Select Service". The phones are running firmware 9-1-1 SR1S.