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Jabber for iPhone - 'Use Mobile Network' Failure

Aaron Harrison
VIP Alumni
VIP Alumni

I'm setting up Jabber for iPhone (ver 8.6.4.18561 on IOS 5.1, with CUCM 8.6.2.20000-2).

I'm unable to get the transfer to mobile function 'Use Mobile Network' to work when on a call. We are using the 'mobility softkey' method rather than the handoff DN.

What I've done:

- Created a TCT device with a line shared with a desk phone

- Set the associated remote ID to the GSM number with 9 prefix

- set owner/mobility user (and checked mobility on the end user)

- assigned a softkey template with mobility included

The result of this is that SNR (i.e. dialling the deskphone) forks the call out to GSM if Jabber is not running. If jabber is running and connected, it rings jabber over VoIP.

If I answer the call and hit the 'send to mobile' button, it fails after around 25 seconds. It simply reverts to the call...

Anyone seen this?

Aaron

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
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