My CCO password was recenly updated and since then I'm unable to download device packages from my LMS4.2.2 or LMS3.2 application, I get error " ERROR: Invalid Cisco.com username or password".
My LMS server has direct connection to Internet (no proxy) My CCO login works fine from my browser (other than LMS application). I can create TAC case, download any devices packages from CCO etc. but cannot from within LMS.
I tried contacting cisco.com support group but they were not helpful at all.
I see the following in the psu.log. Please advise
[ Thu Nov 01 12:02:37 EDT 2012 ] INFO [SecurityHandler : getCSProxyLogin] : No proxy User Name configured
[ Thu Nov 01 12:02:37 EDT 2012 ] INFO [SecurityHandler : getCSProxyHost] : No proxy Host configured
[ Thu Nov 01 12:02:47 EDT 2012 ] INFO [SecurityHandler : getCSProxyHost] : No proxy Host configured
[ Thu Nov 01 12:02:47 EDT 2012 ] INFO [SecurityHandler : getCSProxyPort] : No proxy port confgured
[ Thu Nov 01 12:02:47 EDT 2012 ] FATAL [DevUpdate : performAdd] : IOException while trying to connect to Cisco.com.
java.io.IOException: Connection refused
at com.cisco.nm.cmf.security.CCO.isValidCCOAccount(CCO.java:284)
at com.cisco.nm.xms.psu.ui.gui.model.action.DevUpdate.performAdd(DevUpdate.java:948)
at com.cisco.nm.xms.psu.ui.gui.model.action.DevUpdate.perform(DevUpdate.java:555)
at org.apache.struts.action.ActionServlet.processActionPerform(ActionServlet.java:1786)
at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1585)
at org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:509)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:647)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:729)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:269)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
at com.cisco.nm.cmf.util.AccessLogFilter.doFilter(AccessLogFilter.java:128)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:215)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:172)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:108)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:174)
at org.apache.jk.server.JkCoyoteHandler.invoke(JkCoyoteHandler.java:200)
at org.apache.jk.common.HandlerRequest.invoke(HandlerRequest.java:291)
at org.apache.jk.common.ChannelSocket.invoke(ChannelSocket.java:775)
at org.apache.jk.common.ChannelSocket.processConnection(ChannelSocket.java:704)
at org.apache.jk.common.ChannelSocket$SocketConnection.runIt(ChannelSocket.java:897)
at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:689)
at java.lang.Thread.run(Thread.java:662)
[ Thu Nov 01 12:02:47 EDT 2012 ] INFO [SecurityHandler : getCSProxyHost] : No proxy Host configured
