12-11-2012 05:04 AM - edited 03-18-2019 12:16 AM
I had two seperate VCs being recorded at the same time. The MCU stated that there was network connection error for the TCS on all 3 disconnects. I was able to re-dial the TCS from the bridge. Spoke with one of our communication engineers and there were no network issues during the time frames when the disconnects happened. I looked at the Windows 2003 box that the TCS resides on and there are three events (Source: TCSCE) that happened at the exact time the TSC disconnected.
vice.exe exited for unknown reason, restarting.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Vice.exe is the Streaming/Archiving Engine and it is located in Files\TANDBERG\ContentServer\ContentEngine
The server has been rebooted and subsequent tests have been successful. Looking for explanation as to what happened and how to prevent future occurrences.
Both calls were bridged calls running on a Codian MSE 8510.
Sodtware versions
TCS: S4.1
Codian MSE 8510: 4.3(2.18)
C60: TC5.1.5.297625