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Hi,

I have an EX90 I am trying to provision.

I can successfully provision it when it is on the customers network and can make calls to it and it’s getting the correct phonebooks, but I am unable to provision remotely.

Jabber users provision correctly internally and externally.

VCS Control and VCS Expressway, each have Active Directory (direct) authentication.

EX90 SW is 5.1.3, VCSe X7.2, VCSc X7.2, TMS 13.2.2.

I have factory default the EX90 and run the provisioning wizard, I complete the username, password, domain and external IP managers IP address (which changes to the DNS name of the VCSe when I try to register) but it fails with Configuration failed.

There are no firewalls between the endpoint and the VCSe, and like I say a jabber user registers correctly. The templates on TMS are set as below:

Any ideas?

Many thanks