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Jabber not showing when on a call status

Simon Roberts
Level 1
Level 1

Hi All,

I am unable to get Jabber to show on “Call status”. Our setup is as following: Call Manager 8.5; Cisco Presence server 8.6.4( 2 servers in our cluster) ; Jabber client - 9.1.3.

Jabber client is currently provide IM/ Presence, desktop phone integration and calendar integration with our in-house Exchange 2010 servers.

I have search and reviewed similar issues posted on this forum but none have worked.

  • CUPS Presence Gateway is set to ip address of one of our Call Manager subscriber servers that runs ccmservice
  • I have deleted and recreated SIP trunk following guidance. I have used destination ip address and host name of our Primary CUPS server with port 5060
  • CUP server licences are current -show as Permanent and 0 days to expiry
  • All users in our Call Manager are associated with device profiles so they are associated with directly with DN’s

Any assistance in resolving this issue will be greatly appreciated.

Thanks, Simon

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