Simon
Level 1
Level 1
Member since ‎06-14-2011
‎03-25-2025

User Statistics

  • 40 Posts
  • 1 Solutions
  • 5 Helpful votes Given
  • 0 Helpful votes Received
Recent Badges
40 Discussion Posts
20 Replies
First Discussion
5 Discussion Posts
30 Discussion Posts
20 Discussion Posts
10 Discussion Posts
1 Reply
1 Accepted Solution
CCP Member

User Activity

Hello,I've generated an IVR in our on-prem Contact Centre environment ( v12.5 express version).  The IVR application in CCX provides options for callers to be forwarded to other CCX applications. I'm using the Call Redirect in my script to divert cal...
Hello all,Currently using CUCM v14, CCX v12 and Jabber 15Wanting to see if anybody has used custom tabs in Jabber to access the Finesse web app rather than running the Finesse in a separate web browser. Why?  We receive reports from Finesse web app u...
Hello,I'm looking for suggestions on how I can set a Contact Center Script (v12.5) script to send a busy tone out to our SIP provider when the maximum number of sessions set on the script is reached.The script I'm generating is to provide callers wit...
Hello All, We have the below outgoing dial peer configured on our CUBE (ISR4331 - Cisco IOS XE Software, Version 17.06.05) which has in the past forced out a number prefixed with 546914 to our service provider with the CLI hidden.  This has worked up...
Hello,We're experiencing 1-way audio issues between 2 instances of Cisco Jabber; 1 device is connected to the LAN and another is connected to the LAN via Global Connect. The call is established ok but 1 way audio issues occurThe network engineer repo...
Community Statistics
Member Since ‎06-14-2011 06:06 AM
Date Last Visited ‎03-25-2025 01:32 AM
Posts 40