About Simon

Simon · 12-05-2024

Hello all,Currently using CUCM v14, CCX v12 and Jabber 15Wanting to see if anybody has used custom tabs in Jabber to access the Finesse web app rather than running the Finesse in a separate web browser. Why? We receive reports from Finesse web app u...

Simon · 06-14-2024

Hello,I'm looking for suggestions on how I can set a Contact Center Script (v12.5) script to send a busy tone out to our SIP provider when the maximum number of sessions set on the script is reached.The script I'm generating is to provide callers wit...

Simon · 02-13-2024

Hello All, We have the below outgoing dial peer configured on our CUBE (ISR4331 - Cisco IOS XE Software, Version 17.06.05) which has in the past forced out a number prefixed with 546914 to our service provider with the CLI hidden. This has worked up...

Simon · 11-21-2023

Hello,We're experiencing 1-way audio issues between 2 instances of Cisco Jabber; 1 device is connected to the LAN and another is connected to the LAN via Global Connect. The call is established ok but 1 way audio issues occurThe network engineer repo...

Simon · 10-16-2023

HelloDoes anyone know if the queue size of a Contact Centre Application can be increased in size when the queue is full?We're thinking that after the change has been made the application would need to be refreshed but are concerned that the queue wil...

Simon · 12-06-2024

From a user's perpective it would be great to be able to login to just one app - I was expecting the responce your provided but wanting confirmation - we need to move to WebEx adn WebEx Contact Centerthanks Jonathan for your responce

Simon · 08-27-2024

thanks @Quintin.Mayo - fixed my issue as well - thanks for the detailed posted

Simon · 06-17-2024

Thanks Roger , Thomas for taking the time to respond. George I’ll give your suggestion a try, I was thinking something similar myself , thanks

Simon · 02-29-2024

Hello bwinter, Roger, Apologies for the delay in providing an update. Roger the debug commands you provided helped identify that my test calls were hitting the wrong dial peer. I added the change you both suggested and then made some further chang...

Simon · 02-19-2024

thanks Roger

Member Since	‎06-14-2011 06:06 AM
Date Last Visited	‎12-10-2024 12:11 AM
Posts	38

User Statistics

User Activity

Using Cutom tabs in Cisco Jabber to access Finesse web app

Cisco Contact Center Script (12.5) generate a busy tone

Dial Peer Configuration on CUBE - Hide outgoing CLI

Cisco Unified Communication Manager 14 - 1 way audio on internal calls

CCX 12.5 - Increase Queue size whilst callers in the queue

Re: Using Cutom tabs in Cisco Jabber to access Finesse web app

Re: UCCX 12.5 - Backup Error (Ontape Backup Failed)

Re: Cisco Contact Center Script (12.5) generate a busy tone

Re: Dial Peer Configuration on CUBE - Hide outgoing CLI

Re: Dial Peer Configuration on CUBE - Hide outgoing CLI