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Simon Roberts
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Level 1
Member since ‎06-14-2011
‎11-19-2024
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  • 36 Posts
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  • 4 Helpful votes Given
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Cisco Contact Center Script (12.5) generate a busy tone

06-14-2024
Hello,I'm looking for suggestions on how I can set a Contact Center Script (v12.5) script to send a busy tone out to our SIP provider when the maximum number of sessions set on the script is reached.The script I'm generating is to provide callers wit...

Dial Peer Configuration on CUBE - Hide outgoing CLI

02-13-2024
Hello All, We have the below outgoing dial peer configured on our CUBE (ISR4331 - Cisco IOS XE Software, Version 17.06.05) which has in the past forced out a number prefixed with 546914 to our service provider with the CLI hidden.  This has worked up...

Cisco Unified Communication Manager 14 - 1 way audio on internal calls

11-21-2023
Hello,We're experiencing 1-way audio issues between 2 instances of Cisco Jabber; 1 device is connected to the LAN and another is connected to the LAN via Global Connect. The call is established ok but 1 way audio issues occurThe network engineer repo...

CCX 12.5 - Increase Queue size whilst callers in the queue

10-16-2023
HelloDoes anyone know if the queue size of a Contact Centre Application can be increased in size when the queue is full?We're thinking that after the change has been made the application would need to be refreshed but are concerned that the queue wil...

Call Mananger 10.5.2 - tomcat-trust certs ( utn-userfirst-harware & terena SSL CA & addtrust_Extend_CA_Root)

06-03-2020
Hi all,We have Call Mananger 10.5.2 infrastructure including an instance of Contact Centre Express.  Recently the following tomcat-trust cert have expired on all servers -  see also belowUTN-USERFirst-Hardware  type:CA-signed; terena_ssl_ca - type: C...
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Member Since ‎06-14-2011 06:06 AM
Date Last Visited ‎11-19-2024 12:15 AM
Posts 36
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