When our users attempt to forward a voicemail message to another user via Unity Connection, if they follow the prompts, it prompts them to type in the last name of the person they want to send it to. Is this the default and is there any way we can switch it to prompt for the extension rather than the last name? Or either or would work as well. We have several users with 2 or more offices and 2 or more mailboxes, so if you type their last name, it goes to the first mailbox no matter what. We would prefer to forward voicemail messages by extension. Any help would be greatly appreciated. Thank you.
