Cisco IP Phone 7962 remains in "Upgrading" state | CUCM 8.6
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Hi team.
I execute a "factory reset" to Cisco IP Phone 7962 because the phone could not register. (Please view 7962_1.jpg).
The issue is that he phone restart and remains in "Upgrading" state. (Please view 7962_2.jpg). After
After 1 or 2 minutes in that state, the phone reboots, try downloading a file "term62.default", appears 100% and restarts again.
Note that the MAC address that appears below the word "Upgrading" is the MAC address of that 7962 phone.
I appreciate your collaboration.
Regards.
EG.
