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TMS logon error: "An Error has occured"

gfolens
Level 4
Level 4

Hello,

We are using TMS v14.3.1 on a VM server which is added to a Windows domain.

Active Directory lookup is not configured in TMS.

So when users initially logon to the TMS server using a webbrowser they enter their domain\userid and password.

Once the first login is done the user appears in the TMS userlist and the necessary rights can be assigned.

I now have a number of users that are not able to open the TMS webpage. After entering their userid and password they get a popup from TMS: "An Error has occurred!" (see attached screenshot). Clicking on the "click here to go to the TMS front page"-link has no effect.

Any idea what causes this error and how to solve it?

rgds, Geert.

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