Hi  Tony,   How often should CME/CUE  be rebooted?  We have a CME/CUE router that's been up for 2 years 16 weeks and counting...       Thanks in advance!   Diana ... View more

Hi All,   Thought I'd reach out since I haven't been able in resolving this issue.  We had an entire site, that was having accessing voicemail issues (CUE version 8.6) , however rebooting the service-module seemed to resolve this with the exception of 2 remaining extensions.   There are two extensions which have the "temporary our unavailable" message when pressing the voicemail button on the physical phone.  I've checked the GUI and confirmed the users with the two extensions are listed, however when checking the Mailboxes the extensions are "blank" - screenshot attached.  I've tried to delete them but also get an error.   When trying to check the user status from the GUI > users > extension > Mailboxes tab i get a HTTP status 500 error (also attached).     Any suggestions will be greatly appreciated!   Thanks in advance, Diana   ... View more

Hi All, I thought I'd reach out to the Cisco community experts for some insight/guidance.  I am currently patching CUCM to the latest and greatest Release 10.5(2)SU4a - from CUCM version: 10.5.2.11900-3. Upon the switch version/reboot of the Publisher, I noticed the following warning; DNS  WARNING: DNS unreachable after CUCM upgrading to 10.5(2) SU4a I ran a show network eth0 and see the DNS information/ do not see any issues;  admin:show network eth0 Ethernet 0 DHCP : disabled Status : up IP Address : xx.xxx.xx.xx IP Mask : xxx.xxx.xxx.xxx Link Detected: yes Mode : Auto disabled, Full, 10000 Mbits/s Duplicate IP : no DNS Primary : xx.x.xx.x Secondary : xx.x.xx.x Options : timeout:5 attempts:2 Domain : DOMAINNAMEHERE.org Gateway : xx.xxx.xx.xxx on Ethernet 0 However, when i run the diagnose test in CUCM-PUB, the reverse DNS lookup has a mismatch; Starting diagnostic test(s) =========================== test - disk_space : Passed  skip - disk_files : This module must be run directly and off hours test - service_manager : Passed test - tomcat : Passed test - tomcat_deadlocks : Passed test - tomcat_keystore : Passed test - tomcat_connectors : Passed test - tomcat_threads : Passed test - tomcat_memory : Passed test - tomcat_sessions : Passed skip - tomcat_heapdump : This module must be run directly and off hours test - validate_network : Reverse DNS lookup mismatch test - raid : Passed test - system_info : Passed (Collected system information in diagnostic log) test - ntp_reachability : Passed test - ntp_clock_drift : Passed test - ntp_stratum : Passed skip - sdl_fragmentation : This module must be run directly and off hours skip - sdi_fragmentation : This module must be run directly and off hours i am also able to ping to the DNS server successfully from the PUB.  I'm really at a loss with this one. Any suggestions will be greatly appreciated! Thank you & Cheers Diana ... View more