Has anyone ever built a script in UCCX to handle a post call customer satisfaction survey where the user would hear a question and then press 1 for yes, 2 for no, or weigh the service on a scale from 1 - 5?
I am sure something like this is very feasible but not quite sure how or where to start. Does anyone have any sample scripts or can point me in the right direction for where I might be able to find a script to handle a post call survey.
We are using UCCX 9.0.2 with Cisco Unified CCX Enhanced licensing.
Thanks!
Paul
