01-07-2014 10:44 AM - edited 07-04-2021 11:54 PM
We have acquired three AP 3702i devices. These are in use on a WLC5508. We have noticed that clients (Macs, PCs, iPhones) have difficulty staying connected on the 5GHz band. Actually, the signal strength never seems to go down, but packets stop being passed from clients through the WLC for some reason. Any clients on the 2.4GHz bands do not seem to have an issue. I have tried disabling 802.11ac and that makes no difference. Disabling 5GHz altogether allows clients to stay connected to the 2.4GHz bands. The firmware is 7.6.100.0.
For what it's worth, we have many other AP models (AP1242s, 1252s, 3502s, and 3602s) in this same infrastructure that are functioning fine with 5GHz, and I configured the 3702s using the same AP groups as the previous units..
Thanks.
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