How can I integrate UCCX with Sugar CRM ??
Any documents available or any CTI Connectors reccomented ?? Please let me know.
Following are the requirements -
(1) Integrate Cisco UCCX with Sugar CRM. UCCX should be able to send Phone number or other details which it can collect using the scripts to Sugar CRM and validate the info.
(2) We have a custom build application, once a new rental is booked in that application an automated call has to be generated and send to customer through UCCX for an Automated Telephony survey.
(2a) Should get customer feedback and send that DATA back to the application or the CRM.
(2b) If the customer press a particular number a call should generate and connect to Customer Care.
(3) Once a call center agent finishes the call, an automated call should go to the customer for Automated Telephony survey.
Please help in finding solutions for these requests.
Many thanks
Midhun
