Hi
Does somebody know how to perform a Factory Reset on a Cisco 7841 using the Keypad? I Followed the instructions in the Cisco IP Phone 7800 Administration Guide but it didn´t work. I am trying to make this reset using the Keypad since I am not able to do it using the menu (admin setting) because it is asking me for an Administration Password that I don't know. It's important to note that I am connecting the phone to CME 10.5. The procedure I followed and didn't work is:
| Step 1 | Unplug the phone:- If using PoE, unplug the LAN cable.
- If using the power cube, unplug the power cube.
|
| Step 2 | Wait 5 seconds. |
| Step 3 | Press and hold # and plug the phone back in. |
| Step 4 | When the light on the Mute button and handset light strip turns off and all other lights (Line button, Headset button, Speakerphone button, and Select button) stay green, press 123456789*0# in sequence. When you press 1, the lights on the line buttons turn red. The light on the Select button flashes when a button is pressed. After you press these buttons, the phone goes through the factory reset process. If you press the buttons out of sequence, the phone powers on normally |
Regards
