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ASDM Error: Unable to Launch Device Manager

hannah.baugh1
Level 1
Level 1

We have ASDM installed on an Administration Server in which to provide onward administration to our ASA Firewall. We receive the following error message when we launch ASDM : "Unable to launch device manager from [IP Address]"

 

We have added the self-signed certificate into the Java Trusted Sites and Secure Sites stores for the computer, ensured that the https://[IP Address] is in both Java trusted sites and IE's trusted sites and the funny thing is, it works for some users (logging onto the same server) and not others which is what leaves us puzzled.

 

Happy to provide more information if required but I’d be grateful of any help you can provide, we are keen to get this working for all users as there is no central administrative account as many users will need access.

 

Many thanks

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