Hello All,
CallManager 8.6
RTMT Version 8.92
Last week I moved from a Windows XP Machine to a Windows 7 PC. So I re-downloaded the RTMT from our CallManager and attempted to run some Call traces, *i.e. CallManager > Session Trace. But when I choose ANY time-frame at all I get a long list of RED file names that are failing to download from ALL 3 Nodes. I know this is configured on the CallManager's side since this was working just fine last week on my XP machine, but now it is not.
I had seen a similar post about this and they mentioned an anti-virus program possibly being the cause. But even after disabling my Anti-Virus and reattempting the Session Trace, they all still fail.
The errors in RTMT tell me to view the RTMT log files for details, but the log directory is empty.
Errors in "RTMT > CallManager > Session Trace":
Collecting session information from node CUCM-03
CUCM-01[CollectableFileImpl[name=ccm00000160.txt.gz,absolutePath=/var/log/active/cm/trace/ccm/sdi/ccm00000160.txt.gz,modifiedDate=Jan 05 17:23:28 GMT 2015,size=302566,componentPath=null,isTrace=true,safeName=ccm00000160.txt.gz], CollectableFileImpl[name=ccm00000161.txt.gz,absolutePath=/var/log/active/cm/trace/ccm/sdi/ccm00000161.txt.gz,modifiedDate=Jan 05 17:49:17 GMT 2015,size=324478,componentPath=null,isTrace=true,safeName=ccm00000161.txt.gz], CollectableFileImpl[name=SDL001_100_000237.txt.gz,absolutePath=/var/log/active/cm/trace/ccm/sdl/SDL001_100_000237.txt.gz,modifiedDate=Jan 05 17:48:33 GMT 2015,size=184780,componentPath=null,isTrace=true,safeName=SDL001_100_000237.txt.gz], CollectableFileImpl[name=calllogs_00000002.txt.gzo,absolutePath=/var/log/active/cm/trace/ccm/calllogs/calllogs_00000002.txt.gzo,modifiedDate=Jan 05 17:48:33 GMT 2015,size=431640,componentPath=null,isTrace=true,safeName=calllogs_00000002.txt.gzo]]:
error encountered while downloading traces. Please check RTMT logs for further details.
Download failed for calllogs_00000002.txt.gzo
CUCM-03 : No files to download
So when I go to, "C:\Program Files\Cisco\CUCM Unified Serviceability\JRtmt\log" That folder is empty, so I have no more information then what they give me above. And I do get the exact same errors for all 3 of our CUCM Nodes. The stuff above is just a short excerpt from the Session Trace window.
*I have also attached the full log from the Session Trace File Download window...
Any ideas what could be going on with this?
Any help or suggestions would be greatly appreciated!
Thanks in Advance,
Matt
