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7841 and Directories

I have a customer that has 7841 phones and is running CUCM 10.5.1

They have a TAC case open as 633570203 on the issue of accessing the Corporate Directories.

Having access to the Corporate Directory would seem to me to be one of the basic apps that we are all using with these phones and from the Customer's point of view, they have been less than satisfied with TAC's response. 

 

Is this a known bug and when will it be resolved?

There are other issues that they are having with this phone

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