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Transferring UCCX inbound call to an external number

Scott Almand
Level 1
Level 1

Hey Guys. I have a basic IVR with a menu with two option. 0 goes to operator and 1 is supposed to transfer the caller to an 800 number for our companies benefits provider. The reactive debug works fine when I press 1, it hits success then proceeds to end call. The problem is that the call doesn't actually transfer. The caller just thinks they were hung up on. If I add an internal extension as the transfer point, the call is transferred as expected. Any ideas?

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