Hi,
I have a doubt with blind transfer in Attendant Console Advanced (CUACA). This doubt is regarding at how many calls are made in order to make a blind transfer. I have seen in the traces that when we perform a blind transfer outside the company (using a SIP Trunk for example), we need two calls. The first one is cancelled (this is made from operator's phone) and a second one is make (from CTI Port).
I don't understand this behavior and the customer doesn't want to have a missed call (cancelled call) in their phones while they are waiting the real call.
Is this a behaviour that is possible to solve if we change any registry key?
Could anybody help me with this doubt?
Regards
