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Jabber Softphone Status Not Connected

douglasfir
Level 1
Level 1

Hello,

 

We've deployed CUCM 10.5.1.10000-7 along with IM&Presence 10.5.1.10000-9. Jabber clients for Windows show the following error:

 

Softphone

Status: Not Connected

Protocol: SIP

Reason: Connection error. Ensure the server information in the Phone Services tab on the Options window is correct. Contact your system administrator for assistance.

 

I've configured CSF device for the user, checked Owner ID, associated DN with end user, allowed end user to control device and so on...sure, I've followed official documents, but no success...did anyone have similar problem?

 

Thank you!

Kind regards, Dragan

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