Noticed a new "initial" icon in the header (top left side) next to External phone # mask on 8845s (new deployment).  This icon changes with the line text; can this be removed?  What is it?  Why is it there?  Can it be changed to something else? circle icon near number mask ... View more

         Is there a way to have the wrap-up code pull-down menu that is presented to Agent (within Finesse) to be customized rather than alphabetically?  Something like most frequently used code are presented at the top of the list?  Is the ordering controllable? While I know the text field can only be a max of 39 characters - the window that is used to contain the wrap-up codes seems to be at a fixed length and the agents complain that they can not read all the text.  Where is that window size adjusted? Finally - when the wrap-up codes are presented, can the agent start to type the text and the application then "finds" and autocomplete the result (like in so many pull-down window options currently in use across many web-based apps). Thanks for any info. ... View more

70+ school networks setup such as (10.xxx.0.0) with a 1Gig “WAN” link back to core.  Each school’s network has unique VLAN #s for management/data/voice/wireless, and there is Layer3 (a "/30" address) separation at the WAN edge L3 switch back to the core Nexus. Example Washington Elementary uses 10.100.200.xxx / 21 for their guest wireless today with a centralized 4402 controller.  This allows 2,046 wireless clients on the SSID.  DHCP is serviced to the clients from the centralized DHCP server.   ALL client traffic from the schools to and out from the core; meaning all Internet bound traffic / server traffic through core where centralized servers reside and single egress to Internet.  The only data at a school that may be “local” might be printing to on-site printers. All schools will broadcast the same district-wide SSIDs - no more site specific SSIDs.   Because of this setup, setting up a 8540-series WLC in centralized mode seems to be the easiest without having to create a lot of AP groups …but then does that mean my WLAN interface on the core WLC needs to be a “/18” (supporting 16,382 hosts).  I think the end customer is envisoning wireless clients still receiving a 10.xxx.y.z that is unique to the school site for troubleshooting, etc.  Example: wireless client at Washington Elementary is assigned 10.100.200.55. But I can’t wrap my head around how to do do that without Flex Connect.   What do you see for large campus designs with centralized resources?   ... View more

Has anyone experienced where it seems to take FOREVER for a new gateway module to download the Credentials from the CPAM server when installing?  I've had three separate installs in the past few weeks all running the same version (v1.3.1)...everything else works fine it's just the new gateway modules show "Not Downloaded" on the access-levels even after I hit the "Apply Credential Changes" on the Hardware listing.  I think eventually the modules do download - but somewhat at their own timing which may be many hours later. Anyone else experience this and have a work-around? ... View more

I have a customer that wants to integrate (9) Cisc o wireless phones (i.e. 7921s) to their existing Nortel Meridian option 61C platform.  I know I need to integrate a UCME voice gateway (i.e. 2801) to register the Cisco IP Phones and I'm completly fine with the telephony and wireless portion.  I'm hung up on the "tie-line" to the Nortel PBX.  Could this be done with analog ports (FXO / FXS), or should I use Q.SIG with a TI PRI interface.  I've seen a lot of E1 Q.SIG posts, but since this is in the US, and I'm sure the Nortel's PRI interface is T1 based, I figure I have to stick with the T1 interface.  Any success stories on similar integrations; what limitations / road blocks may I encounter ??  80% of phone traffic from WiFi phones will be to Nortel house phones, while 20% will be off-net to PSTN. ... View more

We're seeing a lot of 350-series APs (with updated IOS ver 12.2(15)XR2 from VxWorks) with interface resets on the Dot11radio0 interface. Can anyone explain what causes an 'Interface reset' on the Dot11radio0 interface? What happens to wireless clients during that reset period...if Voip call is called dropped? Can anything be done to reduce / eliminate the interface resets? ... View more

We have a soft opportunity to troubleshoot / redesign an existing wireless setup that from the start sounds a bit odd. The customer has two desktop PCs with Cisco PCI Wireless NICs in them that are each connected to a 13.5 dBi Yagi antenna externally mounted (via a 50-foot Low Loss antenna cable). The two locations are approx. 1000' apart with we're hoping a good Line of Sight (LOS). The customer states that the wireless link fails frequently enough to be a problem - meaning a few times a week. Both PCs have to be rebooted for the link to re-establish. We'll evaluate clear LOS and RF LOS. My question is if anyone else has seen a deployment like this between two "long distance" PCs with wireless client adapters. Our initial reaction is to make this a true bridge link with two bridges, and network the 2 PCs that way. Thoughts / Suggestions? ... View more

We've noticed with our one paging group that all our IP phones (7940s, 7960s) participate in the paging group just fine, with the exception of the 7970s. There's just one paging group defined: ephone-dn 121 number 621 name Page All paging ip 239.0.1.20 port 2000 Anyone else experiencing an issue similar to this? ... View more

Has anyone had success with having Call Manager Express display the TEXT name display AND the calling-party # on caller-ID of incoming PSTN calls. The calling-party number comes in just fine on our PRI line; when we debug the ISDN q931 (or is it q921) we can see the calling-party text information - it's just not passed to the CCME. ... View more