Hello,
I need some help with Finesse workflows and UCCX 10.6
I created an ECC variable that I'm populating in my script and I want to trigger a Finesse workflow from.
I've configured this variable to also display on my agents' Finesse desktops by adding to the Finesse Admin "Call Variables Layout" This is working fine and the values are showing correctly in Finesse agent.
My problem is that I cannot use this variable to trigger a workflow. The only way I can get this variable to trigger a workflow is if I set my condition to "is empty" or "is not equal to" This leads me to believe that Finesse sees this variable as "empty" even though I am using the same variable to populate data for my agents.
I know that my workflow actions are good because they work if I set the variable above to "is empty" I also know my ECC variable is defined correctly since it displays for my agents.
Am I missing something? Any help is appreciated.
Thanks,
Glenn
