About glennmartindell

glennmartindell · 10-26-2018

Hello, I've seen a number of questions related to this but thought I would try to get some clarification. I have a script that front ends all my other scripts and does database dips to pull data from a couple of databases. I store this data int...

glennmartindell · 01-17-2018

Hello, I've seen guides that show you how to integrate CUIC 11.X with UCCX 11.X and the process seems pretty straight forward. Can anyone point me in the right direction as how this should be done for 10.5? When I add my CCX database to my stan...

glennmartindell · 02-03-2017

Hello All, I have a SIP to SIP CUBE router with a SIP trunk to the PSTN. This router is also acting as an SRST gateway for the local site for about a dozen 7841 phones (SIP). Everything is working well in both SRST and non-SRST modes except when...

glennmartindell · 12-11-2015

Hello, I need some help with Finesse workflows and UCCX 10.6 I created an ECC variable that I'm populating in my script and I want to trigger a Finesse workflow from. I've configured this variable to also display on my agents' Finesse desktops by a...

glennmartindell · 09-23-2015

Hello Experts, It has been many years since I've worked with UCCE (not since 4.x) and am looking to get back into it. My initial goal is to be able to support it from a day-to-day admin perspective. Deploying will come later. I've been reviewin...

glennmartindell · 11-04-2018

The solution was to use the Get Contact Info step as the session ID. Thanks, Glenn

glennmartindell · 11-02-2018

Apologize for the delay responding. It took me a while to test and put updated scripts into production. Thanks very much to Jonathan and Anthony for their assistance. Their suggestions did the trick. Glenn

glennmartindell · 10-28-2018

Ok, thanks. Do I still use the Get Session step in my 2nd and 3rd scripts ? Thanks, Glenn

glennmartindell · 10-28-2018

Hi Jonathan, Doesn't the first Get Session get populated by the unique session ID generated by CCX into the variable s_session? You are correct that s_session is a variable of type session. That is the only variable type this step will allow. ...

glennmartindell · 10-28-2018

Hi Jonathan, Call redirects are direct to triggers. See my reply to Anthony for how I'm using the session Thanks, Glenn

Member Since	‎09-22-2015 12:18 PM
Date Last Visited	‎11-05-2018 08:56 PM
Posts	16
Total Helpful Votes Received	5

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UCCX 11.5 Session data issue

UCCX 10.5 and Standalone CUIC

SRST with SIP CUBE

UCCX 10.6 Finesse Workflow Conditions issue

UCCE Training

Re: UCCX 11.5 Session data issue

Re: UCCX 11.5 Session data issue

Re: UCCX 11.5 Session data issue

Re: UCCX 11.5 Session data issue

Re: UCCX 11.5 Session data issue