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WebEx Error message: "Your account is blocked by your site administrator. Please contact your site administrator for details.

diane.dinsmore
Level 1
Level 1

WebEx version 2.5.1.6139.B-AE

WebEx Productivity Tools: 2.82.502.11

One of our users cannot use the Webex/Outlook tool.  She receives this message when she tries to add Webex to an Outlook meeting:

Your account is blocked by your site administrator. Please contact your site administrator for details.

When she goes directly to the Webex site (not using Outlook), she signs in (SSO) with no problem.

Any ideas?

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