Good Afternoon all:
I have a small queuing script that requires position in queue to be announced to the caller. I used the get reporting statistic step (position in queue) and can announce my position in queue. The problem is my position increases as new calls come in. If I was the 15th caller in queue and the 16th call came into queue my announcement increases to 16 making the caller believe they are waiting longer.
The queue is set to longest waiting, as calls are answered my position should decrease until I am the first call in queue. How do I accomplish position in queue that does not calculate calls that arrive after my test call? The call flow should be I arrive in queue an announcement plays my position from there I should decrease my position as the calls in queue are answered regardless if new calls arrive while I'm in queue.
any help would be greatly appreciated
Kevin
