Dear all,
We are experiencing issues with PTOOLS plugin missing in Outlook 2010 and 2013 64bit versions. We are running CWMS 2.5. When we install the PTOOLS on a computer the task bar icon appears fine and user can login to CWMS account but when he/she launches the Outlook the WebEx Plugin icon doesn't appear in the ribbon.
We tried activating the Plugin manually in Outlook by going to File ->Options-> Addins -> Manage -> Go ->Add -> "C:\Program Files\WebEx\Productivity Tools\ptolkadd64.dll" as mentioned in some posts on net but that doesn't solve our problem. The addon entry never appears in Outlook.
A feedback/fix will be highly appreciated.
Thanks,
Faisal
