03-24-2016 06:03 AM - edited 03-14-2019 03:54 PM
Does Cisco UCCX identify if the call was dropped by the analyst (Customer was hung up on) or if the customer dropped the call?
Doing some research and I do not see that data mark available in the current Cisco report that is sent out daily.
Thanks,
Kamil
Solved! Go to Solution.