Hello,
I have UCCX 10.6(1) and I am setting up a screen pop based upon calling number for an MS Dynamics CRM system.
I have used "When a Call arrives" to control when the pop happens and it works fine.
The issue I have is that the new browser window launches on top of that used by Finesse so the agent has to minimise it to access the call control buttons on the Finesse web page.
Is there any workaround for this apart from changing the pop to occur "When a Call is answered"?
The customer would like to see the callers details before answering if possible
For instance would it be possible to view the CRM system in an iframe on the Finesse desktop?
Thanks
