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Cisco IP Communicator: "Network" tab grayed out for standard PC Users

James Carlson
Level 1
Level 1

Hello. I am running Cisco IP Communicator v8.6.6 with Cisco CUCM v 9.1.2. I have allowed the Users group full permissions to the C:\Program Files (x86)\Cisco Systems directory on the PCs where the application is installed. However, when they login to the application and right-click and go to Preferences, the Network tab is grayed out. If I try to "Run as Administrator" it is grayed out, too.

I can login as my network admin account and I then have access to the options to change the Device Name and specify the TFTP servers. I know this looks like a permissions issue, but if I grant full access to the directory for the Local PC Users group, shouldn't that open the Network tab up to where we can modify it? Is there a setting I can change to open this up to the users?

Any recommendations is greatly appreciated.

Thanks!

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