We have day where Cisco Finesse just randomly locks agents into not ready or in reserve. I have researched this issue and haven't came across a solution yet. We are on the latest software of 11.5. We are opening finesse with IE 11 w/ compatibility mode enabled. Some days its a handful of agents in one department, other day (like today) it most every agent in all of our call centers departments. The only solution we have is to have agent to reboot their phones. Can anyone help?
