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- About bstudebaker
01-09-2019
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Member since
01-22-2014
12
Posts
20
Helpful
0
Solutions
08-22-2018
07:59 AM
I have this same issue with UCCX 11.6, did you ever find a solution?
Thanks,
Bill
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Created by
bstudebaker
in IP Telephony and Phones
in IP Telephony and Phones
12-08-2017
12:47 PM
12-08-2017
12:47 PM
Jarrod,
Thanks for your reply! I figured there were clips on the top somewhere i just wasn't sure where or how it was working. I didn't have time to figure it out and i didn't want to totally break it since only one button was not working.
I will give it a try again though when i have some time! Thank you very much for your detailed post!
Thanks,
Bill
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Created by
bstudebaker
in IP Telephony and Phones
in IP Telephony and Phones
09-06-2017
02:23 PM
09-06-2017
02:23 PM
Can anybody tell me how to disasemble the 88xx series cisco phone, i get all the screws out and it opens most the way up but i seem to be missing something on the top edge, not sure if its a clip or what but i dont want to break it. edit: i had a user who spilt coffee on their phone and the # key doesnt work so i wanted to get in there and clean the contact so i dont have to purchace a whole new phone.
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Labels:
Created by
bstudebaker
in Contact Center
in Contact Center
06-15-2017
11:56 AM
06-15-2017
11:56 AM
I kinda looked at workflows, i think i need a Custom condition, no idea how to do that but i guess i need to do more digging. Thanks for your help! Thanks, Bill
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Created by
bstudebaker
in Contact Center
in Contact Center
06-15-2017
11:16 AM
06-15-2017
11:16 AM
Ya i can see where you can do it in CAD but i think they took all that out with Finesse and made everything go to "gadgets" which you have to code.....like the comment above yours, already know about 2ring i was just trying to find something for free....to me it should be a native setting not an add on
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Created by
bstudebaker
in Contact Center
in Contact Center
06-14-2017
12:21 PM
06-14-2017
12:21 PM
I feel like this should be pretty simple to do, I have some users who are requesting to be alerted that they went into a "Not Ready" state due to a missed call. Has anyone done this before or something similar? Any help would be great! Thanks, Bill
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Labels:
Created by
bstudebaker
in IP Telephony and Phones
in IP Telephony and Phones
01-22-2014
10:25 AM
01-22-2014
10:25 AM
Hello All, I am tring to solve an issue that we have been experiacing over the past year, we get calls that will randomly drop upon pickup. This is not a codec mismatch issues as i have confirmed that both sides are using g711ulaw. Basically our receptionists will pickup and the call will drop after 3 seconds, but these calls do not show up as failed in the CDR records, the termincation cause is "normail call clearing" This seems to only happen on out locations that have SIP trunks from Verizon. Call Flow SIP>CUBE>SCCP>CUCM>UNITY(checks for TOD)>CUCM>Phone I have spent many hours on the phone with Cisco support and Verion and they both blame each other. Any help on this would be greatly appriciated! Thanks, Bill
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Labels:
Created by
bstudebaker
in Unified Communications Infrastructure
10-31-2018
10-31-2018
I ended up finally getting this to work, the formatting is very picky on
how CUCM wants the file, i ...
Created by
bstudebaker
in Unified Communications Infrastructure
10-10-2018
10-10-2018
Sure, i have it attached. Thanks, Bill
Created by
bstudebaker
in Unified Communications Infrastructure
10-09-2018
10-09-2018
Did either of you get this working, i have the same issue and running
the latest Call Manager releas...
Created by
bstudebaker
in IP Telephony and Phones
12-08-2017
12-08-2017
Jarrod, Thanks for your reply! I figured there were clips on the top
somewhere i just wasn't sure wh...
Created by
bstudebaker
in IP Telephony and Phones
09-06-2017
09-06-2017
Can anybody tell me how to disasemble the 88xx series cisco phone, i get
all the screws out and it o...
Created by
bstudebaker
in Contact Center
06-15-2017
06-15-2017
I kinda looked at workflows, i think i need a Custom condition, no idea
how to do that but i guess i...
Created by
bstudebaker
in Contact Center
06-15-2017
06-15-2017
Ya i can see where you can do it in CAD but i think they took all that
out with Finesse and made eve...
Created by
bstudebaker
in Contact Center
06-14-2017
06-14-2017
I feel like this should be pretty simple to do, I have some users who
are requesting to be alerted t...
Public Statistics
| Date Registered | 01-22-2014 10:11 AM |
| Date Last Visited | 01-09-2019 12:05 AM |
| Total Messages Posted | 12 |
| Total Helpful Votes Received | 20 |
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