Hi All,
We are facing an issue with the AQM Call Recording.
We are using Cisco 7945 SCCP and Cisco 8841 SIP IP Phones.
With 7945 SCCP IP Phones everything works fine.
When we use Cisco 8841 SIP IP Phones, Incoming calls are not getting reflected on AQM Portal like they are not getting recorded.
This is happening only with Cisco 8841 SIP IP Phones and only for incoming call from outside network on 8841 IP Phone.
Internal calls are working fine as well as outgoing call from 8841 IP phone also gets recorded.
We have below setup
CUCM 11.5
UCCX 11.5
Cisco 7945 SCCP
Cisco 8841 SIP
AQM 11.5 with Desktop/Endpoint Recording.
CALL FLOW |---- US TFN à US PBX à H323 Trunk à CUCM in India à CTI RP à CRS Line à Agent's Desk Phone
