Hi,
When I launch a call to my boss, it shows my co workers name. INTERMITENTLY... We checked to see that my boss didn't have my co workers number with my name stored as a contact. (he didn't, and with it being an intermittent issue, I didn't thing that was the issue) We each have a DID, but we are both call center agents with a shared outbound mask number. I verified in END USER management and I did find one odd thing.. my co workers IPCC Extension was wrong, however it wasn't mine, it was someone else’s, so I changed his to match his proper extension. I reset the 3 phones involved and test calls have so far been good. I support Cisco VOIP users so Im just curious if I come across this sort of issue again, aside from device associations , what other items can be checked? I think the reset did more than anything because even though my co workers extension was wrong, it wasn’t my extension so I doubt that was the cause. Any help is appreciated!
