Hi Community,   We have four agents. Who are not able to hear their phone ring when a call comes in. They can view the call details on their screen via Interaction Workspace (Genesys), its just the absence of sound.   The agents have 2 extensions, sometimes the personal extension rings(with sound), but sometimes it is just the ACD line rings (with sound).     Please help with any idea.   Thank you.   Grace ... View more

Hi,   What are the difference between these voicemail PIN settings in CUC -Cisco Unity Connection ? -Locked by Administrator -User Cannot Change -User must change on the next Sign-in -Does not expire    When are we using each?   Thank you. ... View more

Question   How does the phone registered in CUCM environment? Answer  -The phone will obtains power via PoE or AC adapter. -The phone will loads its locally stored firmware image. -The phone learns the voice vlan id via cdp from the switch. -Via DHCP it learns it IP address, subnet mask, default gateway and TFTP server. -Phone contacts TFTP server and request its config file names SEP .cnf .xml created by CUCM and uploaded to TFTP when administrator creates or modifies the phone. ... View more

Hello,   I am checking online how to move up from NOC to Configuring Network. My question is, is Network Engineer same with Implementation Engineer and LifeCycle Engineer?   There are description online and the responsibilities are all sound the same.   Cheers! ... View more

Hi Community,   We would like our Jabber users to display the main number of the company whenever they call out using their Jabber. For example on the image below I want all users to show 1111111111 on the screen of the receiver whenever they call. However, it keeps on displaying the their number which is for example 2222222222.     The only thing we did is change the External Phone number Mask under Directory Number Configuration of their Jabber Profile. Do we have to update LDAP with the main number  1111111111 under each user's profile? Is there any other way to solve this issue?   Please give your thoughts. Thank  you. ... View more

Symptoms  User reported that their Cisco Phone's MWI light is not turning OFF or not turning ON. Diagnosis After the user received a voicemail its either not turning ON or not turning OFF. Solution Ensure that the voicemail is properly set up with the correct extension listed in Cisco Unity Connection. In Cisco Unity Connection click on Users. Search for the user by entering either the extension or Alias.     3. Click the User’s ID you will be directed to Edit User Basics. Click on Edit then choose Message Waiting Indicators.   4. You will see the Message Waiting Indicators Where you can see the Display name normally set to Default MWI-1. The extension number and the Current status of the Light.   In this example it is currently OFF meaning there is no new message and light is off on the User’s hard phone.   Note: If a new message is waiting or if current status is ON it means the light is currently lit up on the user’s phone.   For Example: I called the user’s extension and left a Voicemail. Current Status has been changed to ON automatically after my voicemail was received. 5. Click on MWI-1 and ensure that Enabled is tick and Inherit User Extension is selected. Light should be either ON or OFF depending if there is a message waiting or not. In addition, Enabled is tick and Inherit User’s Extension (if this is the extension where you want light to show whenever VM is received, if not leave it blank) is also selected.   6. Go back to Message Waiting Indicators Page. Reset MWI by ticking the little box beside MWI-1 and clicking Reset All.   7. After resetting the MWI light. Go to Cisco Cluster to change Message Policy. From the phone configuration click the telephone line.   8. Go to line and choose from Light and Prompt, Prompt only or Light Only. Reboot the phone and advise the user to test.   What if Refreshing MWI does not resolve the Issue   Note: If the above troubleshooting does not resolve the issue. Delete the user’s MWI and re add it again and reboot the user’s phone. Note: Ensure that you’re going to add it exactly the same way it was configured.   To Delete choose MWI-I and click Delete Selected 2. To re-add it on the user’s profile. Click Add New. Ensure to tick Enabled and Inherit User’s Extension. Fill up the Extension and Choose the Correct Phone System.     Please suggests of other solutions. So far this works for our employees.    Thank you. ... View more

Symptoms  When the user receive an incoming call user can only hear 3 beep sounds. Diagnosis  In this case the user’s inbound and outbound calls are working fine. However, when someone calls the user can only hear 3 beep sounds. Solution On CUCM navigate to Phone Configuration for Jabber. Uncheck Do Not Disturb and click Save. Advise the user to re-login to Jabber. ... View more