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Cisco Prime collection failure on nexus C9504

AndrewHow
Level 1
Level 1

I have encouter this issues on the Cisco prime from the customer. Need help to troubleshoot this collection failure issues. Althought is a small issues but customer need verification.

 

Below the capture data for nexus and prime

Software
BIOS: version 08.06
NXOS: version 6.1(2)I3(4)
BIOS compile time: 09/10/2014
NXOS image file is: bootflash:///n9000-dk9.6.1.2.I3.4.bin
NXOS compile time: 3/18/2015 0:00:00 [03/18/2015 15:49:10]


Hardware
cisco Nexus9000 C9504 (4 Slot) Chassis ("Supervisor Module")
Intel(R) Xeon(R) CPU E5-2403 with 16402328 kB of memory.
Processor Board ID SAL1932LZGJ

Device name: PKNS-BB-SR-CS02
bootflash: 51496280 kB
Kernel uptime is 303 day(s), 15 hour(s), 38 minute(s), 50 second(s)

Last reset
Reason: Unknown
System version: 6.1(2)I3(4)
Service:

plugin
Core Plugin, Ethernet Plugin

Active Packages:

 


Cisco Application Deployment Engine OS Release: 3.1
ADE-OS Build Version: 3.1.0.001
ADE-OS System Architecture: x86_64

Copyright (c) 2009-2016 by Cisco Systems, Inc.
All rights reserved.
Hostname: PKNS-BB-SR-PRIME


Version information of installed applications
---------------------------------------------

Cisco Prime Infrastructure
********************************************************
Version : 3.1.0
Build : 3.1.0.0.132

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