Hi All,
I'd like to ask your suggestion for the following issue a customer of us recently brought to our attention:
due to company policy, they need to call a mobile user (cell phone) and connect him (join) to a conference bridge (video) requiring an access pin; all this from an SX10.
Now what happens is the following (despite the order of called numbers/endpoints): as soon as the cell phone call is connected, it takes focus and the bridge goes in background (also if you call the cell first and the bridge afterwards, the former still keeps focus).
Being things so, it's impossible for the SX10 to enter the PIN number and access the video bridge: you hear the DTMF tones but the bridge in background doesn't get them.
Unfortunately it looks the SX10 cannot switch focus between partecipants so, this scenario seems unable to work :-/
Any idea ?
Cheers,
Andrea
