Hi All,
We have UCCX 11.0 and CUCM 10.5 and we are setting up the preview campaign.
While testing the campaign, dialer dials the contacts successfully and the agent could preview each call and when agent accepts the call , it is reaching out the contacts successfully. Now the point is we would like to include the alert tone to the agent while previewing each call. Gone through the documents it is given that only for predictive and progressive campaign this feature is available. But we need to achieve the same for Preview campaign.
Kindly help me to achieve this feature.
Regards,
Moses
