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srirgopa
Member since
11-07-2005
Beginner
07-18-2018
11:18 AM
Hi all,
Planning for a Mediasense upgrade from 11.0 to 11.5 as we are going to UCCX 11.6/CUCM 11.5. I have 3 HA pairs to upgrade. The guide says that the upgrade can take longer time if there are more records . Is it possible to build new 11.5 and export/import data from 11.0 to 11.5? Thereby I can cutover from old to new system on the same day when new UCCX is going live.
Regards
Sriram
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srirgopa
in Contact Center
in Contact Center
04-17-2018
07:43 AM
04-17-2018
07:43 AM
Thankyou Moses. Will go and research on this as I have not played with api before.
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Created by
srirgopa
in Contact Center
in Contact Center
04-16-2018
11:07 AM
04-16-2018
11:07 AM
I am also looking for a solution for this. I am seeing that it can be done using whisper announcement( customizing the script) or using finesse api but dont have details. If anyone has implemented the same or know of other methods please share.
Thankyou.
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Created by
srirgopa
in Collaboration, Voice and Video Documents
in Collaboration, Voice and Video Documents
02-08-2018
06:28 PM
02-08-2018
06:28 PM
Thankyou Srini. Will do that. Outlook for Android
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srirgopa
in Collaboration, Voice and Video Documents
in Collaboration, Voice and Video Documents
02-08-2018
05:54 PM
02-08-2018
05:54 PM
Hi Ron, This customer has SMP under Spark Flex Plan and I see the SKU as A-PRM-LIC-SMP. Do I need to contact Cisco Licensing to get the RMS for this? Regards Sriram Get Outlook for iOS<https://aka.ms/o0ukef>
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Created by
srirgopa
in Collaboration, Voice and Video Documents
in Collaboration, Voice and Video Documents
02-08-2018
05:11 PM
02-08-2018
05:11 PM
Hi all, How do I get the 1 RMS licenses that comes with each SMP license? Is there a separate SKU that I need to be looking for or send the SO to licensing team and they should get me the RMS based on the SMP ordered? Thankyou. Regards Sriram
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06-15-2016
09:26 AM
Yes I was able to backup and restore from SQL 2008 to 2012. Steps followed are
Backup SQL 2008
Restore on SQL 2012
Install QM on new box by running the setup so that it takes the config from the SQL restore.
After install it will start the post install wizard where you choose Upgrade instead of New and you can choose to change values or not.
Recordings from old QM need to be copied manually and put in the same location where new QM will store it. Give couple of hours before the recordings will be available for playback from new QM web portal.
This is a good thread on it.
https://supportforums.cisco.com/discussion/12545941/upgrading-unified-workforce-optimization-quality-management-1051-version-9015
HTH
Thanks
Sriram
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Created by
srirgopa
in Contact Center
in Contact Center
12-08-2015
07:02 AM
12-08-2015
07:02 AM
Hi all,
I am upgrading QM for my customer and havent worked on SQL so wanted advise. Is it possible and if it is, is it easy to backup current QM on SQL 2008 and restore on new SQL 2012. I am changing hardware and IP too. So any considerations that I need to be aware of will be really helpful.
Regards
Sriram
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12-02-2015
08:21 AM
Hi Mark,
Thankyou for the answer. This is exactly what I was looking for as i did not see a recent thread on this support.
To do remote configuration can I enable it through CCA for the VPN?
Regards
Sriram
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12-02-2015
08:02 AM
Hi all,
If my UC560 is configured using CCA and then I want to make changes using CLI( assuming that CCA is not available on laptop) , is that supported?
Regards
Sriram
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srirgopa
in Collaboration, Voice and Video Videos
in Collaboration, Voice and Video Videos
05-13-2015
07:49 PM
05-13-2015
07:49 PM
Hi Sarthak, I am using Chrome to do but I can try firefox and see if I can get something. For the SAML/SSO logs is it from CUCM that we can collect and analyse? Regards Sriram
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Created by
srirgopa
in Collaboration, Voice and Video Videos
in Collaboration, Voice and Video Videos
05-13-2015
07:41 PM
05-13-2015
07:41 PM
Hi Sarthak, Can you elaborate how to do that? If you are asking about AD authentication works for that user I am using, yes it works as Auth is enabled in CUCM and I am able to open the Self care portal for the user. Regards Sriram
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srirgopa
in Collaboration, Voice and Video Videos
in Collaboration, Voice and Video Videos
05-13-2015
07:25 PM
05-13-2015
07:25 PM
Hi Sarthak, Yes the user is a superuser and hence its showing up in the SSO test page also. Any other checks? I am not able to open your AD FS installation URL also, says not authorized. Regards Sriram
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Created by
srirgopa
in Collaboration, Voice and Video Videos
in Collaboration, Voice and Video Videos
05-13-2015
06:58 PM
05-13-2015
06:58 PM
Hi Sarthak, Do we need to add AD as an account store in AD FS or its taken care as part of the ADFS federation server configuration wizard? How does the AD FS know about the AD server to redirect ? When I run SSO test it prompts me for credentials but it doesnt get beyond that and keeps prompting. Followed all as per doc. Thanks Sriram
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07-18-2018 11:18 AM
Hi all, Planning for a Mediasense upgrade from 11.0 to 11.5 as we are
going to UCCX 11.6/CUCM 11.5. ...
Created by
srirgopa
in TelePresence and Video Infrastructure
04-21-2018 11:44 AM
04-21-2018 11:44 AM
Pat, How do we add multiple MAC address while claiming license, dont
remember seeing an option.
Created by
srirgopa
in TelePresence and Video Infrastructure
04-19-2018 07:42 AM
04-19-2018 07:42 AM
Thats good to know Pat. When I contacted Cisco for my CMS licenses he
had asked me to get one single...
Created by
srirgopa
in TelePresence and Video Infrastructure
04-18-2018 03:13 PM
04-18-2018 03:13 PM
Hi Rob, You need to contact Cisco Licensing and ask them to add these
SMP licenses to your existing ...
Created by
srirgopa
in Contact Center
04-17-2018 07:43 AM
04-17-2018 07:43 AM
Thankyou Moses. Will go and research on this as I have not played with
api before.
Created by
srirgopa
in Contact Center
04-16-2018 11:07 AM
04-16-2018 11:07 AM
I am also looking for a solution for this. I am seeing that it can be
done using whisper announcemen...
Created by
srirgopa
in Collaboration, Voice and Video Documents
02-08-2018 06:28 PM
02-08-2018 06:28 PM
Thankyou Srini. Will do that.Outlook for Android
Created by
srirgopa
in Collaboration, Voice and Video Documents
02-08-2018 05:54 PM
02-08-2018 05:54 PM
Hi Ron,This customer has SMP under Spark Flex Plan and I see the SKU as
A-PRM-LIC-SMP. Do I need to ...
Created by
srirgopa
in TelePresence and Video Infrastructure
02-08-2018 05:32 PM
02-08-2018 05:32 PM
I had a tough time explaining the same to licensing team and getting all
features in a single file. ...
Created by
srirgopa
in Collaboration, Voice and Video Documents
02-08-2018 05:11 PM
02-08-2018 05:11 PM
Hi all,How do I get the 1 RMS licenses that comes with each SMP license?
Is there a separate SKU tha...
Created by
srirgopa
in TelePresence and Video Infrastructure
01-19-2018 12:35 PM
01-19-2018 12:35 PM
Hi all, When I try to upload the Root/Intermediate to the DB server I
get permissions denied, Error ...
06-15-2016 09:26 AM
Yes I was able to backup and restore from SQL 2008 to 2012. Steps
followed are Backup SQL 2008 Resto...
Created by
srirgopa
in Contact Center
12-08-2015 07:02 AM
12-08-2015 07:02 AM
Hi all, I am upgrading QM for my customer and havent worked on SQL so
wanted advise. Is it possible ...
Public Statistics
| Date Registered | 11-07-2005 12:39 AM |
| Date Last Visited | 07-17-2019 08:03 AM |
| Total Messages Posted | 33 |
| Total Helpful Votes Received | 5 |
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