Hi Guys,
Looks like my call handler is ignoring active schedule settings, user reported the issue after I restarted CUC cluster.
I have CTI RP pointed to a call handler, in which transfer rules are set to send calls to 'Greetings'. Active schedule is set to 8am-4:30pm. Closed greeting is set to play no recording and 'after greeting' option sends the call to another after-hours CH. During 8am-4:30pm, standard greetings should have kicked in and a day greeting should be played. But right now system is sending all calls to this after-hours CH even in the regular business hours.
Has anybody run into this situation? There was no setting change whatsoever, but after restart this issue came up. Please help.
