Hi All
We are currently experimenting with adding remote Call Centre agents using Extended and Connect, but running into a problem after logging into Finesse.
Just wondering if anyone has encounter this before.
After logging into Finesse the EC Remote Device immediately receives a call from what I assume is CCX with the Call ID 'EC Mode'. If you pickup the call, it's dead air; Hang up and it just calls you back.
Your not able to go ready in Finesse, attempting to do so produces a CF_RESOURCE_OUT_OF_SERVICE error.
I've confirmed that EC is working outside of Finesse, and that CTI account is able to control the Remote Device.
