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Error - Failed to decrypt message.

Ryan Kachnycz
Level 1
Level 1

A colleague and I have been unable to chat in a 1:1 room since we first started using Spark a year ago.  The messaging we're receiving is: "Failed to decrypt message."  (screenshot below) 

Capture.PNG
We're able to see each others messages in a group setting, we're able to video/voice call each other.  But messaging in a 1:1 setting is a no go.

I reached out Spark's support team but everything we tried did not help (i.e. install/reinstall clients, update clients, use the browser, etc.).  Just seeing if anyone on these forums has come across this and knows of a fix/work around.

Ryan Kachnycz
Cisco Solutions Executive
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