02-10-2016 08:20 AM - edited 03-17-2019 05:52 PM
A colleague and I have been unable to chat in a 1:1 room since we first started using Spark a year ago. The messaging we're receiving is: "Failed to decrypt message." (screenshot below)
We're able to see each others messages in a group setting, we're able to video/voice call each other. But messaging in a 1:1 setting is a no go.
I reached out Spark's support team but everything we tried did not help (i.e. install/reinstall clients, update clients, use the browser, etc.). Just seeing if anyone on these forums has come across this and knows of a fix/work around.