Hello to all,
I have an annoying problem that is happening to a customer and until now without any viable solution.
First, the systems involved:
UCCX Version: System version: 8.5.1.11004-25. Its a standalone server.
Backup Machine: Windows Server 2008 R2 Standard Service pack 1
SolarWinds SFTP Client version 1.0.4.9
The issue is that when I try to make a Manual Backup, the backup get stuck at 88% or 90% trying to extract the last component --> uccx_ccxcomponent.log and fails to do so. It fails everytime at 30% on this component.
Troubleshooting done:
Ipsec and tomcat certificates were regenerated.
Cisco DRF Master and Local were restarted many times
Tried to change directory to a new folder but without any effect
Created a new backup device to forward the backups to my workstation but the issue persists.
I also tried to use other SFTP clients like Titan Web Drive SFTP and Free SFTP, errors still happening.
This is the last part of the uccx_component.log(If needed I can send the whole log):
2018/08/07 13:00: Start: Compressing Backed Up Components
2018/08/07 13:00: **************************************************************************************************************
2018/08/07 13:00: Performing Tar/Sftp operation of all component backed up data
2018/08/07 13:00: Tar/sftp operation failed.
2018/08/07 13:00: BACKUP OPERATION HAS FAILED
2018/08/07 13:00: Re-setting UCCX Archive Flags
2018/08/07 13:00: Executing cmd: /opt/cisco/uccx/drf/backup/backup_resetflags.py /common/drf/backup.log
2018/08/07 13:00: Re-setting UCCX Flags
2018/08/07 13:00: UCCX Archive flags has been re-set
2018/08/07 13:00: Re-Setting of Archive flags completed
----> BEGIN Standard Output
----> END Standard Output
----> BEGIN Standard Error
error writing output file
tar: -: Wrote only 8192 of 10240 bytes
tar: Error is not recoverable: exiting now
----> END Standard Error
A TAC was opened but the engineer give very few support because this version is of course on End-of-Life and End-of-Support.
What I'm could do else more?
Thanks in advance
Regards/Saludos/Grato
Cesar Trombeta
