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- About Cesar Trombeta
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Member since
02-01-2016
27
Posts
20
Helpful
0
Solutions
08-10-2018
12:33 PM
Olá, Existe sim. Veja a matrix de compatibilidade dos CSR no link abaixo(Vide que este link apenas lista as versões que hoje possuem suporte e estão sendo comercializadas): https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/uc_system/unified/communications/system/Compatibility/CSR-Compatibility-Matrix-InteractiveHTML.html
... View more
Created by
Cesar Trombeta
in Contact Center
in Contact Center
08-07-2018
11:56 AM
08-07-2018
11:56 AM
Hello Check on the link below if your phones support this feature: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/uccxcompat11_6_1.html
... View more
08-07-2018
11:41 AM
Hi, Is there a firewall between CUCM and phones?Or a router filtering SIP? Looks like there's a device resetting your connection or a device filtering your network. Try to upgrade the firmware, read the release notes of the actual firmware to see if any bugs exist and if its correlated to your problem. I see that you do not separated voice traffic from data traffic -->[VoiceVLAN=0] I suggest you to create a separate VLAN for the voice traffic. Cisco recommend this. Also, which switch model are you using? See if it helps: https://bst.cloudapps.cisco.com/bugsearch/bug/CSCut65038/?rfs=iqvred
... View more
Created by
Cesar Trombeta
in Contact Center
in Contact Center
08-07-2018
11:07 AM
08-07-2018
11:07 AM
Hello to all,
I have an annoying problem that is happening to a customer and until now without any viable solution.
First, the systems involved:
UCCX Version: System version: 8.5.1.11004-25. Its a standalone server.
Backup Machine: Windows Server 2008 R2 Standard Service pack 1
SolarWinds SFTP Client version 1.0.4.9
The issue is that when I try to make a Manual Backup, the backup get stuck at 88% or 90% trying to extract the last component --> uccx_ccxcomponent.log and fails to do so. It fails everytime at 30% on this component.
Troubleshooting done:
Ipsec and tomcat certificates were regenerated.
Cisco DRF Master and Local were restarted many times
Tried to change directory to a new folder but without any effect
Created a new backup device to forward the backups to my workstation but the issue persists.
I also tried to use other SFTP clients like Titan Web Drive SFTP and Free SFTP, errors still happening.
This is the last part of the uccx_component.log(If needed I can send the whole log):
2018/08/07 13:00: Start: Compressing Backed Up Components 2018/08/07 13:00: ************************************************************************************************************** 2018/08/07 13:00: Performing Tar/Sftp operation of all component backed up data 2018/08/07 13:00: Tar/sftp operation failed. 2018/08/07 13:00: BACKUP OPERATION HAS FAILED 2018/08/07 13:00: Re-setting UCCX Archive Flags 2018/08/07 13:00: Executing cmd: /opt/cisco/uccx/drf/backup/backup_resetflags.py /common/drf/backup.log 2018/08/07 13:00: Re-setting UCCX Flags 2018/08/07 13:00: UCCX Archive flags has been re-set 2018/08/07 13:00: Re-Setting of Archive flags completed ----> BEGIN Standard Output ----> END Standard Output ----> BEGIN Standard Error error writing output file tar: -: Wrote only 8192 of 10240 bytes tar: Error is not recoverable: exiting now ----> END Standard Error
A TAC was opened but the engineer give very few support because this version is of course on End-of-Life and End-of-Support.
What I'm could do else more?
Thanks in advance
Regards/Saludos/Grato
Cesar Trombeta
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Labels:
04-02-2018
12:54 PM
Olá Marcelo,
Nessa semana haverá mais uma janela de manutenção.Voltarei a postar aqui o resultado e a continuação deste post até a solução final.
... View more
Created by
Cesar Trombeta
in VPN and AnyConnect
in VPN and AnyConnect
04-02-2018
05:50 AM
04-02-2018
05:50 AM
Hi,
I resolved this issue by download AnyConnect directly from Cisco instead by accessing the IP from ASA. Download this:
https://software.cisco.com/download/release.html?mdfid=286281283&flowid=72322&softwareid=282364313&release=4.6.00362&relind=AVAILABLE&rellifecycle=&reltype=latest
anyconnect-win-4.6.00362-predeploy-k9.zip
There's a menu asking which application you want to install,choose the first one and click to install. It worked for me.
... View more
03-26-2018
06:12 AM
Continuando a tratativa:
Obtive suporte da Cisco sábado agora na janela de manutenção que houve no cliente.
A configuração crucial que estava faltando, era a rede da VLAN de voz local adicionada no voice service voip dentro do trusted list. Foi só a engenheira adicionar a rede e as chamadas internas funcionaram.
Chamadas ramal-ramal entre SIP-SIP OK
Chamadas ramal-ramal entre SIP - SCCP OK
Chamadas para fixo-local e móvel local OK
Recebimento da PSTN para SIP e SCCP OK
A única coisa que não funcionou foram chamadas números de longa distância(DDD). Ao ligar, eu recebia uma mensagem da Telefonica que o número não existia.
Um telefone 7962 não entrou no modo SRST "de fato", ele recebia IP via DHCP do gateway, mostrava a mensagem que o ambiente estava em contigencia(Mensagem esta configurada no call-manager-fallback) porém ele não discava e nem havia tom de linha.
No roteador há vários voice register DNs para os telefones SIP, devo criar um ephone no gateway para o SCCP também?
... View more
03-20-2018
08:01 AM
Olá a todos,
Possuo um caso que está com TAC na Cisco porém continua sem resolução iminente.
O cliente possui apenas um DX650 e a usuária não consegue realizar o download do aplicativo via Google Play Store no telefone e nem instalá-lo.
O device possui o firmware:
sipdx650.10-2-5-215
Allow Applications from Unknown SourcesRequired Field --> Disabled
Allow Applications from Google Play -->Checked
Em anexo segue, um problem report extraído dele, e duas imagens dos erros.
... View more
Labels:
03-19-2018
05:34 AM
Marcelo Morais, obrigado pela resposta.
Realizei então a alteração do secondary-dialtone para 0
O site possui mais telefones SIP do que SCCP então no call-manager fallback está correto o valor de 3 telefones SCCP. No voice register global, está uma média de uns 30 telefones SIP quando se registram no gateway.
Os ramais estão criados sim no CUCM na mesma faixa que estão as destination-pattern nas dial-peers.
A dial-peer 106 realmente estava com menos pontos. Corrigido.
O dnis-digits min 1 max 10 , foi alterado para max 12.
Acrescentei $ nas dial-peers voip. Irei testar com o cliente.
... View more
Created by
Cesar Trombeta
in VPN and AnyConnect
in VPN and AnyConnect
03-05-2018
06:43 AM
03-05-2018
06:43 AM
Hello,
I have the same problem, can you please send the fix to my email? cesar.trombeta@added.com.br
... View more
Created by
Cesar Trombeta
in IP Telephony and Phones
in IP Telephony and Phones
01-19-2018
08:11 AM
01-19-2018
08:11 AM
I found out that the Domain Name and IP Address of the DHCP Pool configured at the local switch core was wrong. I corrected to the right IP and Domain name, resetted one phone on CUCM and it worked.
The issue was resolved by correcting the DNS server.
... View more
Created by
Cesar Trombeta
in IP Telephony and Phones
in IP Telephony and Phones
01-18-2018
10:52 AM
01-18-2018
10:52 AM
Hello community,
I need some advice to resolve an issue involving Corporate Directory on CUCM.
Topology is CUCM cluster has 2 servers,MCS 7825I5.
The problem is that no one can access Corporate Directory from their phones but I made a test connecting an IP Communicator from my desktop registering at their CUCM and for me it worked flawless.
I asked them to do the same test with IP Communicator and it have worked too.
Voice VLAN are 10.20.x.x
Data VLAN are 10.10.x.x
Phones can't access corporate directory but IPCs can. Why?
Servers are configured with hostname at System -> Server
Enterprise Parameters has Secured URLs using IP Address.
I have tried to erase ITL file from one phone just for a test purpose but nothing changes, the issue remains.
In another thread with similar problems, an user said that:
"
Since your phones already have ITL file downloaded. These ITL files were signed by the old TVS certs before you regenerated them. Now the phone tries to verify the signature of the ITL files, but it cant because none of your TVS servers have the old signature. Hence you are locked out and your only solution will be to delete the ITL files.
NB: your phones may still register at this point but certain things will be broken. One of which is your directory services. This requires https connection and hence the phone needs to validate the cert been exchanged and since there is no TVS trust store available to do this, this connection fails. There are other features that could also be affected"
This is a real possibility?
The TVS certificate is now expired:
Validity From: Fri May 25 12:15:48 BRT 2012 To: Wed May 24 12:15:47 BRT 2017
callmanager.pem certificate is also expired:
Validity From: Fri May 25 12:14:44 BRT 2012 To: Wed May 24 12:14:43 BRT 2017
What I have to do?
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Labels:
03-10-2017
07:46 AM
Nathan,
Even if I had per example, 150 agents/supervisors configured, their calls will appear normally in the reports taken from HR?In any report?
... View more
Created by
Cesar Trombeta
in Contact Center
in Contact Center
03-09-2017
10:43 AM
03-09-2017
10:43 AM
Hello,my question is: On the customer UCCX, he has 100(One Hundred)Cisco Unified CCX Standard Seat(s)licenses on the server, but actually,there is 108 agents configured.I do know that these agents will not appear in the CSD for the supervisors who manage them.My doubt is,these agents who passed the maximum limit of the licenses,they will show on the Historical Reports?There have been some inconsistencies on the reports that the client extracted from the UCCX and I would like an advice please.
The issues my client reported me is about abandoned calls-presented calls. The client opened the case about some divergences at the Contact Service Queue Activity Report.
I asked about the licenses because I believe if you can’t manage an user at Cisco Supervisor Desktop, they don’t appear as visible agents, their calls will also not show or not visible at the Contact Service Queue Report Activity. This is my suspect and I need an answer to confirm this.
I readed Cisco Unified Contact Center Express Historical Reporting Administrator and Developer Guide but I can't find a solution for this.
UCCX is 8.5.1.11004-25
CUCM is 8.6.2.25900-8 Unrestricted
... View more
- Tags:
- Call center
- calls abandoned
- calls inconsistency
- calls not handled
- calls not visible
- historical
- historical report
- hr
- report
- reporting
- reports
- uccx
- uccx licenses
- Unified Contact Center Express
Labels:
08-02-2016
07:44 AM
Bodbol thank you for your reply.
I managed to do it by Phones > Export All Details > (I selected the type that I want),then modifying the Line Description 1,save and then open it in notepad, exchange the space to comma,save, upload the file like Phones and Insert Phone All details.
Then Phones > Insert Phones > Insert Phones All details ,choose the file,check the "Override...configuration", submit and worked it!
I can now replicate this to the 3455 phones and it will work.
... View more
08-13-2018
Hello Awad,See if it helps
you:https://community.cisco.com/t5/collaboration-voice-and-video/quot-bac...
08-10-2018
Olá,Existe sim. Veja a matrix de compatibilidade dos CSR no link
abaixo(Vide que este link apenas li...
Created by
Cesar Trombeta
in Contact Center
08-07-2018
08-07-2018
HelloCheck on the link below if your phones support this
feature:https://www.cisco.com/c/en/us/td/do...
08-07-2018
Hi,Is there a firewall between CUCM and phones?Or a router filtering
SIP? Looks like there's a devic...
Created by
Cesar Trombeta
in Contact Center
08-07-2018
08-07-2018
Hello to all, I have an annoying problem that is happening to a customer
and until now without any v...
07-26-2018
Hello Ahmed, Please use these links for your concerns:
https://www.youtube.com/watch?v=dF4GF3vAjFs <...
07-25-2018
Hello Shibly Ibrahim Its something like this, you want it?
https://github.com/CiscoDevNet/finesse-sa...
Created by
Cesar Trombeta
in Collaboration Applications
07-17-2018
07-17-2018
Hello Community, I'm facing an issue with WebEx that any meeting started
by using Google Chrome v67 ...
Created by
Cesar Trombeta
in VoIP
04-02-2018
04-02-2018
Olá Marcelo, Nessa semana haverá mais uma janela de manutenção.Voltarei
a postar aqui o resultado e ...
Created by
Cesar Trombeta
in VPN and AnyConnect
04-02-2018
04-02-2018
Hi, I resolved this issue by download AnyConnect directly from Cisco
instead by accessing the IP fro...
Created by
Cesar Trombeta
in VoIP
03-26-2018
03-26-2018
Continuando a tratativa: Obtive suporte da Cisco sábado agora na janela
de manutenção que houve no c...
03-20-2018
Olá a todos, Possuo um caso que está com TAC na Cisco porém continua sem
resolução iminente. O clien...
Created by
Cesar Trombeta
in VoIP
03-19-2018
03-19-2018
Marcelo Morais, obrigado pela resposta. Realizei então a alteração do
secondary-dialtone para 0 O si...
Created by
Cesar Trombeta
in Unified Communications Infrastructure
03-17-2018
03-17-2018
Yes,thanks.
Created by
Cesar Trombeta
in VPN and AnyConnect
03-05-2018
03-05-2018
Hello, I have the same problem, can you please send the fix to my email?
cesar.trombeta@added.com.br
Public Statistics
| Date Registered | 02-01-2016 04:39 AM |
| Date Last Visited | 10-26-2018 12:04 AM |
| Total Messages Posted | 27 |
| Total Helpful Votes Received | 20 |
Helpful Votes Given To
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